Shipping Information

Shipping and FAQ Information

 

Shipping Notice:

Due to high demand during our promotions, shipping times may be slightly extended. Please don’t worry if your package doesn’t arrive within the average shipping times—it’s on its way!

 

Average Shipping Times:

• USA, UK, Australia, Europe, Canada: 5–20 Business Days

• Western Europe: 10–30 Business Days

• Rest of the World: 10–45 Business Days

 

Note: Customs clearance and local handling may affect delivery times.

 

Frequently Asked Questions

 

Can I get a tracking number?

Tracking details are provided once your order ships. It may take up to 72 hours for tracking to update in the system.

 

Why did I only receive part of my order?

For faster delivery, multiple items may be shipped separately. If one item arrives before the others, rest assured the rest are on their way.

 

What if I didn’t get an order confirmation?

You may have entered your email incorrectly. Contact us at contact@swinova.us, and we’ll fix it right away.

 

Can I cancel or add items to my order?

Orders cannot be canceled or modified once processed. If you’d like to purchase additional items, please place a new order.

 

What if my tracking says ‘delivered’ but I haven’t received it?

Check with your local Post Office or Parcel Locker. If the issue persists, contact your local postal service for assistance.

 

How quickly do you respond to inquiries?

We reply to all customer requests within 24 hours.

 

Exchanges and Refunds

• Exchanges are only available for defective or damaged items. Contact us at contact@swinova.us for assistance.

• Refunds may take time to process depending on your bank. If delayed, contact your credit card company or bank before reaching out to us.

 

Returns

Customers are responsible for return shipping costs, which are non-refundable. Refunds will exclude shipping fees.

 

Disclaimers:

• Swinova is not liable for items marked as “delivered” but reported undelivered. Contact your Post Office or file a theft report if needed.

• Shipping fees are non-refundable. Refunds for returned items due to undeliverable addresses or customs issues will exclude shipping costs.

• Customs/VAT Fees: Customers are responsible for any additional fees. By ordering, you acknowledge this responsibility.

 

For any questions or assistance, contact us at contact@swinova.us. Our team is happy to help!